I had always wanted to basically represent the people who were injured as opposed to the insurance companies and in 1996, I left the insurance defense firm that I was at and opened my own practice.
From 96 to about 99, it was me and some support staff. But, business was growing and we were getting more and more clients. At that time, Claire Hancock, my wife, who’s also an attorney, was able to leave the firm she was at and she came over and we formed the law firm that is still in existence today.
So, from about 1999 to the present, we’ve had our own law firm and we continue to grow, we continue to get the majority of our cases from referrals from other clients, past clients, current clients, we get a lot of referrals from other attorneys and other doctors in town and we want to make sure that our clients have a great experience with our law firm.
Whether it’s a small case or an extremely large case, whether it’s a simple injury case that resolves within months, or whether it’s a wrongful death case, the most important thing to us is to make sure that the client has a good experience.
We do things differently here. What we do is I meet with each and every one of my new clients and we probably spend a good hour or so, me personally with each and every new client, whether it’s a slip-and-fall type of case or a simple car accident, it takes at least an hour so just to meet one those people and to ask them all the appropriate questions and it is asking them questions that I have figured out over my 25 years of practice that I know that I’m going to need later on to best pursue and prosecute the case for them.