Mike Hancock is the founder of Hancock Injury Attorneys, a former insurance defense attorney, and an AV-Preeminent–rated lawyer by Martindale-Hubbell, with over 35 years of experience practicing personal injury law.
If you’ve been in an accident with a large truck, you may have already received a phone call from the insurance adjuster of the truck company. They might sound friendly and simply say they want to “ask you a few questions.” But here’s the truth: their goal is not to help you; it’s to protect the trucking company and pay you as little as possible.
Why Is the Truck Company Calling Me?
Insurance adjusters who work for trucking companies are highly trained professionals. Their job is to get you talking in a way that can later be used against you. They often frame questions carefully, leading you to give answers that may seem harmless but actually damage the value of your claim. Once you’ve said something on record to the adjuster from the truck company, they can and will use it to minimize your case.
Why Does Talking to The Truck Company Hurt My Case?
You may feel like cooperating will help, but in reality, it almost always does the opposite. In our experience, clients who speak directly with the adjuster from the truck company end up weakening their cases. These conversations rarely, if ever, work in your favor.
What Should I Do Instead?
If the trucking company calls you, the best response is simple: tell them you will not be answering their questions and that your attorney will contact them directly. This protects you from saying something, without realizing it, that could reduce your compensation.
At Hancock Injury Attorneys, we step in to handle those calls for you, ensuring your rights are protected. If you’ve been contacted by a trucking company after an accident, call us first at 813-915-1110. We’ll guide you through the next steps and fight to make sure you get the full compensation you deserve.
Video Transcript
You've received a phone call from the trucking company, and the adjuster wants to ask you a few questions. What should you do? Here's what they're really after.
The adjusters working for these big trucking companies are very well trained, and their training is for the purpose of one thing: to pay you the least amount of money possible to settle your case after you've been hit by a big truck.
What they are trying to do is ask you a series of questions without you kind of realizing it that are asked in a certain way to elicit a certain response that you don't even know is detrimental to the value of your case. And before you know it, you've already said something that can be used against you to help minimize the value of your case at later times.
So when an insurance adjuster calls from a big trucking company, my recommendation is this. You can take the call, but just say, "I am not going to answer any questions you have. I will be seeking counsel of an attorney, and I will have my attorney call you himself."
That is my recommendation. I've never seen a case work out in my experience where a client speaks at length with an insurance adjuster from a big trucking company and it helps their case. It always hurts their case, and that's what they're trained to do.
If you have any other questions regarding whether you should talk to an insurance adjuster from a big trucking company, please, before you actually take that phone call, give me a call at 813-915-1110. I'd be happy to consult with you and answer any questions you might have. The consultation's always free.
FAQs
Why is the insurance adjuster from the truck company calling me after my accident?
They are calling to protect the trucking company and its insurer and not you. Their goal is to get you talking on the record in ways that can later be used to minimize or deny your claim, even if their questions sound friendly or harmless.
How can talking to the truck company’s adjuster hurt my case?
Adjusters are trained to ask questions that lead you to give answers that downplay your injuries, shift some blame onto you, or create inconsistencies in your story. Once recorded, those statements can be used to argue that your injuries aren’t serious or that you were at fault, which can significantly reduce your compensation.
What should I do if the trucking company or its insurer calls me?
Politely refuse to answer their questions and tell them that your attorney will contact them. Then call Hancock Injury Attorneys at 813-915-1110 so we can handle all communication with the trucking company, protect your rights, and work to secure the full compensation you deserve.